Case studies

Plymouth Science Park

Like many companies, Plymouth Science Park (PSP) grew up with departmental software, working with several different systems to support finance, bookings, website enquiries, estate management, health & safety, park visitors, CRM, marketing and helpdesk.    

The information was largely held on a huge number of excel spreadsheets, which were owned by a single person with no visibility across the team.  Until fairly recently, there were no alternatives.

CloudTamers has now provided PSP with a single database providing real time visibility across all aspects of the organisation.

The new management software enables the tracking of a sophisticated financial management system, marketing, project management, CRM and help desk. Providing real time visibility across all enquiries, contracts, transactions, prospective and existing customers, site visitors, suppliers, contractors and staff.

From scheduling a phone call to tracking occupancy statistics; issuing a customer survey or reporting P&L by tenant business sector, CloudTamers have supported us every step of the way

Meli Melo

CloudTamers removes the guesswork from fast-growing London-based luxury handbag brand.

Meli Melo is a high-end design and production house and retailer of handbags and other luxury leather goods whose existing ERP system was struggling to keep up with the increasing demand of their growing business needs.  The need for multiple points of integration and lack of real time reporting was causing supply and demand issues.  CloudTamers started work in August last year and provided a robust software solution managing retail outlets and e-commerce sales seamlessly – all in time for the Christmas rush.

CloudTamers was able to offer me a tailored real time information solution that has enabled us to manage our business data more efficiently and give our customers the best buying experience possible. We now have accurate and clear visibility over stock levels; we can manage our HR needs more efficiently and I can obtain real time reports, anytime, anywhere that are quick and easy to understand… and the real bonus is that all of my information is now on one system!I have found CloudTamers to be approachable and professional at all times - it has been a pleasure working with them.

QEDAS

QED produce ResourceXpress, which helps organisations make more efficient use of meeting rooms, hot desks or huddle spaces with smart resource booking technology solutions.

Ian Fisher, Technical Director of QED Advanced Systems tells us about how CloudTamers and NetSuite have helped his organisation…

We are extremely pleased with the benefits that NetSuite has brought to our business. We have found that the reporting engine especially, is far beyond that of other systems we evaluated. The customisation options are extremely versatile and not just for reports as they have allowed us to really mould the system to suit our business needs.Where there have been particularly complex customisations to be undertaken, CloudTamers wealth of knowledge and experience has been invaluable and has supported us through ‘heavy lifts’. CloudTamers were there to support us with implementation every step of the way, whilst empowering us to be confident in using the system.

Hired

Hired are an extremely successful fast-growing recruitment agency with head quarters in San Francisco and offices in cities across North America and Europe with plans to expand into new geographies.

CloudTamers has been instrumental in helping Hired's accounting and finance teams transition to a more value-added contributor to Hired's business by directly helping Hired go live on both NetSuite and Adaptive Planning. CloudTamers' expertise in both systems was immensely valuable as we were able to leverage the NetSuite implementation to assist in the Adaptive Planning implementation. They are incredibly intelligent, reliable and transparent. I strongly recommend working with CloudTamers.

For Sarit Centre, like many businesses, sharing data across teams and making informed decisions based on those insights was of pivotal importance.  Their previous Finance & Accounting software didn’t have the
functionality required for Sarit Centre to analyse their financial health, in order to better understand overall performance and financial trends.  Centralising analytics allows businesses to achieve better performance, improve operations and increase efficiencies using data-driven insights and tools.

Invoice management was a burden for Sarit Centre’s Finance Department and the lengthy process meant that they had no time for more strategic tasks. An ERP with inbuilt Lease Management and Facilities Management
capabilities would allow Sarit Centre to transform invoicing from a labour-intensive process into a strategic differentiator.

"From a technology standpoint it's been awesome because I don't have to manage on-premise. The system is accessible with no down time. It's been a major transformation on our site. We can work from anywhere which wasn't possible before. Different teams are able to complete tasks working from home or in the office. Plus, the mobile app allows executives to work from mobile devices. It's been a major step forward. I would recommend CloudTamers anytime. I have commented to the Implementation Team at CloudTamers that [NetSuite and CloudTamers Lease Management for NetSuite] is a really powerful tool with lots of flexibility and it really makes life easy. We had initial challenges, lots of data transformation needed to happen but Sam has been very supportive and easily grasped the nature of our business and has been able to point out solutions and improvements. Based on how complex it looks vs how user-friendly it actually is, I have grown very fond of it. It is a powerful tool and I am happy to recommend it to anyone at any time."