Golden Rain Foundation (GRF) had been relying on an outdated, relational database system since the late 1990s—a system that struggled to keep pace with their modern business needs. With disconnected processes across accounts receivable, service orders, and accounting, reporting was challenging and inefficient. When GRF adopted NetSuite, they started looking for a tool that would extend its functionality to allow them to manage their residential invoices and gain clear visibility into the owners, designees and lessees associated with the properties and facilities in their villages.
Solution
CloudTamers Booking Management for NetSuite provides GRF with a centralised repository for all properties and facilities, making day-to-day management easier. It enables GRF to generate accurate invoices directly from their contract records in NetSuite, using the correct terms and fiscal rules, and to produce financial reports efficiently.
The CloudTamers Booking Management for NetSuite bundle was deployed into GRF’s NetSuite environment and then configured to meet their specific operational requirements through an implementation and customisation project.
Results
- Significant reduction in repetitive data entry.
- GRF now enjoys reliable, consolidated reports drawn from their database of properties, enabling better visibility and validation of data.
- Creation of a unique customer-to-unit relationship record that wasn’t available as part of standard NetSuite.
- Ability to customise reports and the system, through continued support from CloudTamers.
Looking Ahead
GRF is now poised to leverage demographic data for deeper insights into their customers and is working with CloudTamers on a solution for property tax management to replace their manual spreadsheet process with automated workflows.
Having a rockstar like Don has been so important for the success of our NetSuite adoption and implementation. We know we have someone who can help us solve the problems. He guides us towards best practice and the right solutions by working with us to understand our unique needs and how to customise the system accordingly. He doesn’t just check boxes—he truly cares about delivering the right solution. Thanks to his deep NetSuite know-how, Don helps us get the most out of the platform.
Shari Bergum-Hayes
Senior System Analyst
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