Introduction:

Plymouth Science Park (PSP) is the largest Science & Technology centre in the South West. A growing community of over 120 businesses employing upwards of 900 people, generating a combined turnover of £100m, the Park is home to a business community consisting of everything from one man start-ups to multi-national corporations.

Problem:

Like many companies, PSP grew up with departmental software, working with several different systems to support finance, bookings, website enquiries, estate management, health & safety, park visitors, CRM, marketing and helpdesk. The information was largely held on a huge number of excel spreadsheets, which were owned by a single person with no visibility across the team.

Solution:

Cloudtamers has now provided PSP with a complete business management solution, running from a single database.

“We consolidated all the existing data into a single database powering all the departments” explained Cloudtamers Director Rebecca Eden. “By bringing all their data together, the business can now see exactly where everything is and manage more effectively. Instead of relying on someone to compare spreadsheets, they can easily marry up information across departments leading to impressive efficiency savings.”

The new management software enables the tracking of a sophisticated financial management system, marketing, project management, CRM and help desk, transforming the way PSP operate, and providing real time visibility across all enquiries, contracts, transactions, prospective and existing customers, site visitors, suppliers, contractors and staff.

Outcomes:

Ian Pearce Finance Director from PSP has told us, “From scheduling a phone call to tracking occupancy statistics; issuing a customer survey or reporting P&L by tenant business sector, Cloudtamers has supported us every step of the way”.

If your company is experiencing similar issues, call Cloudtamers today on +44 (0) 1242 862203 to see how we can help.