CRM

Imagine having your customer data sitting centrally in the same database that serves the other areas of your business…

Having a Customer Relationship Management system that shares the same data-source as your other systems, for example the Ecommerce section of your website and your finance system, enables the automation of large portions of your business processes, increasing your efficiency and your capacity to handle business online from enquiry, marketing and sales to cash receipts and reporting.

An out-of-the-box CRM solution that automates marketing, quoting, order and customer lifecycle management does exist – and can make your business as effective as possible at using your customer data. The benefits are endless, including better customer service and a more efficient sales engine.

Call us today to find out how our CRM system can work for you!

Problems:

  • Manual data entry
  • No data collection for management for marketing
  • Ineffective customer service
  • No communication with finance/ERP system
  • Mistakes in quotes
  • Allowing business leads to go cold
  • Poor lag time with ecommerce
  • Compliance issues with Data Protection Act
  • No management of customer lifecycle
  • Ineffective or incorrect mailing lists
  • No data on campaign effectiveness
  • No return on investment analysis

Benefits:

  • Integration with finance/ERP system for automated data entry
  • Effective use of purchase history to focus marketing
  • Better equipped customer advisors
  • Fully automated ecommerce
  • Secure data with full Data Protection Act compliance
  • Positive customer follow up resulting in testimonials and case studies
  • Better analysis of purchases/returns
  • Better understanding of sales demographic
  • Full campaign effectiveness analysis
  • Full return on investment analysis
  • Always backed up, always on the latest version
  • Access anywhere, anytime, any device

Why choose NetSuite for your CRM solution?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfilment, renewal, upsell, cross-sell, and support.

In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

Key Benefits

  • Streamlines lead-to-cash processes
  • Elevates productivity across the organisation with a 360-degree view of your customers
  • Improves sales performance through forecasting, upsell and commission management
  • Manage global sales and services organisations.